Support

Need help with Baize Club? Email support@gamquo.com and tell us your username, the device you play on, and what happened. Baize Club is run by Gamquo.

I forgot my password

On the sign-in screen tap Forgot password?, enter your username or email, and type the 6-digit code we email you together with a new password. This only works if you added and confirmed an email in your profile. Otherwise, contact us.

Someone is rude or cheating

Tap their name or avatar to open their player card. From there you can Mute them (you won't see their messages) or Report them. Reports are reviewed by the people who run the server.

A purchase didn't arrive

Gems are added when you come back to the game from the payment page. If they are missing, email us with your username and the time of the purchase. Don't send card details.

Delete my account

In the game: Profile → Delete account. On the web: /delete-account. See the Privacy Policy for what is deleted and what is kept.

I was banned or muted

The game shows when a ban or mute ends and why. If you think it is a mistake, email us with your username.